Support Center

For critical issues affecting your site's availability or security, contact our emergency support line at [email protected] or call our 24/7 emergency hotline. Critical issues receive immediate attention regardless of the time.

Critical issues include complete site downtime, security breaches, data loss, server crashes, or any situation preventing your business from operating normally. Non-critical issues include minor bugs, feature requests, or general questions.

Standard support requests receive a response within 2-4 hours during business hours. Emergency issues receive immediate attention 24/7. Complex issues may require additional investigation time, but we'll keep you updated throughout the process.

Yes! We offer free migration assistance for all new customers. Our team will handle the entire migration process, including website files, databases, and email accounts, ensuring zero downtime during the transition.

Yes, phone support is available during business hours (Monday-Friday, 9 AM - 6 PM ET) for all customers. Emergency phone support is available 24/7 for critical issues.

No problem! Contact our support team through any channel (email, chat, or phone), and we'll provide personalized assistance for your specific situation. We're here to help with any questions or challenges you encounter.