SMS Terms & Conditions

Text messaging program information

Last Updated: February 2026

Simple Bridge Solutions LLC ("SBS", "we", "us", or "our") offers SMS text messaging for customer care and account notifications. This page describes our SMS program, how to opt in and out, and your rights.

Program Description

Simple Bridge Solutions LLC provides SMS text messages to existing customers for:

  • Support ticket updates and responses
  • Service alerts and maintenance notices
  • Billing and account notifications
  • Customer care communications

This is not a marketing program. We do not send promotional or advertising messages via SMS.

How to Opt In

You may opt in to receive SMS messages from Simple Bridge Solutions LLC when submitting a support request at simplebridgesolutions.com/support.

Check the SMS consent checkbox on the form to opt in. The checkbox is optional and unchecked by default.

Opt-In Disclosure

By providing your mobile number and opting in, you agree to receive SMS from Simple Bridge Solutions LLC about account notifications and customer care. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Message Frequency

Message frequency varies depending on your account activity and service usage. You may receive messages when:

  • There are updates to your support tickets
  • Scheduled or emergency maintenance affects your services
  • There are important billing or account notifications
  • Service alerts require your attention

Typical customers receive 1-10 messages per month, but this may vary based on service activity.

Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all SMS messages sent and received. Contact your carrier for details about your messaging plan.

How to Opt Out (STOP)

You can opt out of SMS messages at any time by:

  • Replying STOP to any message from us
  • Replying UNSUBSCRIBE to any message from us
  • Contacting us at [email protected]

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

How to Get Help (HELP)

If you need assistance with our SMS program:

Privacy

Your privacy is important to us. Regarding your mobile information:

  • Mobile information will not be sold or shared with third parties for promotional or marketing purposes
  • We do not share SMS opt-in data or mobile information with third parties for purposes unrelated to providing our messaging services
  • SMS consent and mobile numbers are only used by Simple Bridge Solutions LLC and our trusted service providers to deliver customer care and account notifications

For complete details, please see our Privacy Policy.

Supported Carriers

Our SMS program is supported on all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carrier support may vary.

Contact Us

If you have questions about our SMS program, please contact:

Simple Bridge Solutions LLC

9550 Mason Montgomery Rd #1163

Mason, OH 45040

Email: [email protected]

Phone/SMS: +1-937-583-0091

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